Anil points out its easy to bash things, which leads to a lack of understanding and empathy.
We have things we know are indefensibly wrong and our instinct is to try and fix them and correct them. There are things that we hate that we don’t necessarily have to hate, from Paris Hilton to Tea Partiers to Powerpoint. Anil teaches us some principles to put into play when we think someone is wrong and indefensible, so we can learn to have empathy for the people we think are indefensible.
heck, he even defends PowerPoint. Now that is revolutionary.